New Calabrio WFM enhances visibility, adaptability and performance.
New Calabrio WFM (formally known as Teleopti WFM) is the Workforce Management solution that encompasses everything needed to plan and successfully manage your contact centre, back office, branch or store.
Calabrio’s feature-rich WFM solution includes tools to manage your staff, accurately forecast demand; and automatically schedule, report, and improve your operations.
QPC offer further flexible options to tailor New Calabrio WFM to your needs.
Why choose New Calabrio WFM?
New Calabrio WFM is the Workforce Management solution that encompasses everything needed to plan and successfully manage your contact centre, WFM to your needs
Feature Rich
Easy to Customize
Great Support
Why do you need a WFM tool?
Are you looking for a more modern approach to the WFM process? Are you struggling to forecast and schedule with Excel? Are you looking for real-time monitoring capabilities? Then maybe it’s time to move to a more sophisticated WFM solution?
We believe in adding value.
Excel is a great tool for the smaller less complex centres however as your business grows and becomes multiskilled and multichannel it will be cost beneficial to employ a modern WFM tool.
Feature Rich
Our feature-rich solution includes tools to manage your staff, accurately forecast demand; and automatically schedule, report, and improve your operations. Why not customise your service to your own company culture with QPC?
Why choose New Calabrio WFM?
Calabrio Teleopti WFM is the Workforce Management solution that encompasses everything needed to plan and successfully manage your contact centre, back office, branch or store.
Why choose QPC as your provider?
QPC has a long and successful history of delivering best of breed workforce management systems, and the training and consultancy needed to ensure organisations succeed.
- Driving customer service and operational efficiency benefits
- Workforce management experts
Powerful features
Forecasting
Empower
Train and Develop
Interact and Notify
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Analyse and Improve
Scheduling
Suite sophistication, all in one place
Combining optimised staffing with employee engagement possibilities, New Calabrio WFM enhances visibility, adaptability and performance. Mobile-ready, agent-friendly, meet a solution that catalyses operational potential in the cloud or on-premise.
