New Calabrio WFM

Empower your Workforce

New Calabrio WFM

New Calabrio WFM enhances visibility, adaptability and performance.

New Calabrio WFM (formally knows as Teleopti WFM) is the Workforce Management solution that encompasses everything needed to plan and successfully manage your contact centre, back office, branch or store. 

Calabrio’s feature-rich WFM solution includes tools to manage your staff, accurately forecast demand; and automatically schedule, report, and improve your operations.

QPC offer further flexible options to tailor New Calabrio WFM to your needs.

Why choose New Calabrio WFM?

New Calabrio WFM is the Workforce Management solution that encompasses everything needed to plan and successfully manage your contact centre, WFM to your needs

Feature Rich

Easy to Customize

Great Support

Why do you need a WFM tool?

Are you looking for a more modern approach to the WFM process? Are you struggling to forecast and schedule with Excel? Are you looking for real-time monitoring capabilities? Then maybe it’s time to move to a more sophisticated WFM solution?

We believe in adding value.

Excel is a great tool for the smaller less complex centres however as your business grows and becomes multiskilled and multichannel it will be cost beneficial to employ a modern WFM tool.

Calabrio Teleopti

Feature Rich

Our feature-rich solution includes tools to manage your staff, accurately forecast demand; and automatically schedule, report, and improve your operations. Why not customise your service to your own company culture with QPC?

Why choose New Calabrio WFM?

Calabrio Teleopti WFM is the Workforce Management solution that encompasses everything needed to plan and successfully manage your contact centre, back office, branch or store. 

Why choose QPC as your provider?

QPC has a long and successful history of delivering best of breed workforce management systems, and the training and consultancy needed to ensure organisations succeed. 

Powerful features

Forecasting

Combine automated trend analysis with your understanding of customer behaviour and changing conditions to create accurate long-range and interval level forecasts for calls, back office, emails, chat and more

Empower

Create opportunities for collaboration between all roles within customer service operations to foster workforce engagement with their work and schedule.

Train and Develop

Identify the skills and knowledge gap in your workforce and schedule the relevant type of training to match that need.

Interact and Notify

Drive transparency by making your workforce aware of the current plan and changes to their schedule in real-time.
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Analyse and Improve

Monitor and manage service performance, both of real-time activities and past results to get a clear picture of all performance metrics

Scheduling

Enhance your productivity with automated scheduling of all work types and best placement of offline time. Discover the future possibilities with easy to use "what-if" scenarios.

Suite sophistication, all in one place

Combining optimised staffing with employee engagement possibilities, New Calabrio WFM enhances visibility, adaptability and performance. Mobile-ready, agent-friendly, meet a solution that catalyses operational potential in the cloud or on-premise.

New Calabrio WFM