WFM in Lockdown

As we all navigate through life in a different way in 2020, if you work in WFM it’s also a strange and unique time, let’s say it’s an opportunity for us to experience a first! Below are a few reasons why life has changed in the contact centre world and tips for how to help […]

Forecasting for the Contact Centre – What’s New in 2020

Hiya. In this post, I am sharing my experiences and thoughts with you about how forecasting as changed so far in 2020 and what the future holds. I have a video version and a text version If you’d like a read, grab a coffee and it’s all here 👇🏻 In today’s blog I have looked […]