Homeworking for Contact Centres

Many contact centres have hurriedly embraced homeworking in 2020 and now many are thinking about making a more permanent part of the business, in this video, I am reviewing areas of consideration including ergonomics of the office at home, recruitment and training, and of course WFM processes!

5 reasons to work with a value-added re-seller

QPC Reseller

After many years at the heart of the contact centre industry QPC finds that doing the right thing for customers is about creating a collaborative experience that combines brand power and best of breed technology, with expert knowledge and know-how. As such we are working with contact centres to help them take that final leap […]