Scheduling for the Contact Centre

Hello WFM friends. Here areas some thoughts on what has been different so far this year in the life of a Scheduler, and how we can adapt to the new world and returning to “normal” I have a video version and a text version 🙂 If you prefer to have a read, it’ll only take […]

What’s New in September 2020

Hiya! There are some new features that I want to talk about today. You will see the new items ‘in action’ and understand how you can incorporate these new features into your busy WFM worlds! This month’s items are particularly useful for those of you responsible for adherence monitoring and adding absence to schedules.