DST and Teleopti – What You Need to Know

WFM daylight-savings QPC

Hello WFM friends! Do you abide by DST and change your clocks in the night twice a year?! In this video I show you easy steps to Forecast and Schedule for DST and what looks different when using Calabrio Teleopti WFM Enjoy 🙂

New items in February

Hi everyone! There are some nifty new features to make life easier for Schedulers and Agents in this months video. Grab a coffee and join me

Should I be sending ASM Messages?

Hi everyone! Are you a busy Manager or WFMer in a contact centre with Calabrio Teleopti WFM? Then why not make the most of this great feature in your system!