All about workforce management
Our Senior WFM Consultant, Jo, shares her thoughts and experiences on WFM and contact centres.
Hi, I’m Jo 👋
I have over 25 years’ experience working in the contact centre industry. Predominantly in Training and WFM roles, I enjoyed working in 12 contact centres ranging in size from 70 to 2000 agents, this included 9 years as a happy customer of QPC!
During my role as a WFM Consultant since September 2007, I have worked with more than 100 contact centres.
Keep in Touch
Keeping you up to date
This month’s new items include new functionality in the Web Schedules screen (introduced in the May video see below for link if you missed it!),
If you are thinking of multi-skilling some of your agents or you have different peaks and troughs in demand for your different types of contacts
In this short video, we will have a look at the main new items in your WFM tool this month, including a change of name!