Contact Centre Home Working – WFM Processes
One of a series of blogs about homeworking in our industry, this week we look at what steps your scheduling and real time team can take to ensure homeworkers and office workers are treated the same. Same old same old… Some processes should be just the same for all agents. Scheduling in breaks, lunches, meetings […]
Contact Centre Home Working – Managing and Training
One of a series of blogs about homeworking in our industry, this week we look at nurturing and developing your homeworking agents. What does the home worker need from you? Find out more by watching the video, or you can grab a coffee and read on ☕ Managing homeworkers can be slightly different to office […]
Contact Centre Home Working – Recruitment and Guidelines
One of a series of blogs about homeworking in our industry, this week we look at taking on new homeworkers and setting the ground rules. During 2020 many contact centres have hurriedly implemented homeworking for their agents, team managers and other staff. You may be new to realising the benefits of homeworking in your contact […]
Contact Centre Homeworking – The Agent’s Office at Home
Hi everyone! One of a series of blogs about homeworking in our industry, this week we look at what you can do to ensure your agents have a safe, comfortable and productive environment to work in at home. Watch the video, or read on 😊 It’s important to ensure your employees have the basics of […]
