Contact Centre Home Working – Managing and Training

One of a series of blogs about homeworking in our industry, this week we look at nurturing and developing your homeworking agents. What does the home worker need from you? Find out more by watching the video, or you can grab a coffee and read on ☕ Managing homeworkers can be slightly different to office […]

What’s New in November 2020

Hi everyone ! There is something for everyone this month including Forecasters, Schedulers and Real Time Analysts 👍🏻