Many contact centres have hurriedly embraced homeworking in 2020 and now many are thinking about making a more permanent part of the business, in this video, I am reviewing areas of consideration including ergonomics of the office at home, recruitment and training, and of course WFM processes!
After many years at the heart of the contact centre industry QPC finds that doing the right thing for customers is about creating a collaborative experience that combines brand power and best of breed technology, with expert knowledge and know-how. As such we are working with contact centres to help them take that final leap […]
As we all navigate through life in a different way in 2020, if you work in WFM it’s also a strange and unique time, let’s say it’s an opportunity for us to experience a first! Below are a few reasons why life has changed in the contact centre world and tips for how to help […]
Hiya. In this post, I am sharing my experiences and thoughts with you about how forecasting as changed so far in 2020 and what the future holds. I have a video version and a text version If you’d like a read, grab a coffee and it’s all here 👇🏻 In today’s blog I have looked […]