WFM Resources
If a man empties his purse into his head no one can take it away from him. An investment in knowledge always pays the best interest.
Brochures
Meet Grant Bot
Lifestyle Package Overview
This optional package complements the Calabrio Teleopti WFM solution, greatly improving vacation planning, shift trading, overtime optimization and intraday flexibility.
Cloud Solution Summary
Calabrio Teleopti WFM Cloud includes Base, Lifestyle & Notify modules, with the option for other add-on modules that are easily adaptable and expandable to your needs.
On Prem Solution Summary
Teleopti WFM consists of a base product and optional, add-on modules/packages that are easily adaptable and expandable to your needs
Calabrio Teleopti WFM helps ensure you have the right number of people, with the right skills, in the right place, at the right time. Simple as that.
UCAS CASE STUDY
How a new approach to workforce management has
meant great results for UCAS and students
UCAS CASE STUDY
UCAS Migrates WFM to the Cloud to Meet Seasonal Resourcing Demands
Jo Kirman
Our Senior WFM Consultant, Jo, shares her thoughts and experiences on WFM and contact centres.
Jo's Blog
Do you need a SWAT team in your contact centre?!
So what is a SWAT team? Firstly SWAT stands for Switch Work According to Targets. The team will consist of a multi-skilled and experienced group
What’s New In May part 1
Our Calabrio Teleopti WFM specialist guides you through what’s new this month, including changes to MyTime, Chat Bot, Web People and Reports.
What’s New in April
It’s April already and for those of us in the northern hemisphere it means the site of spring lambs in the fields and our first
New Features in March
Something for everyone this month! Forecasters, Schedulers, Intraday Analysts and Agents will all benefit from these new features. All windows client users will see a
